At ebook realm.com, we are committed to providing high-quality digital content to our valued customers. Due to the nature of our products (ebooks), which are digital goods that can be instantly accessed and downloaded, we operate under a strict no-refund policy. This policy is designed to protect our intellectual property and ensure fair business practices.
All Sales Are Final
Once a purchase is made on ebookrealm.com, all sales are considered final. We do not offer refunds, exchanges, or credits for any reason after the purchase has been completed.
Instant Access
Upon completing your purchase, you will have immediate access to the ebook(s) you’ve bought. This instant delivery of digital content is the primary reason for our no-refund policy.
Detailed Product Descriptions
We provide comprehensive descriptions for all our ebooks, including:
Title and author information
Genre and subject matter
Page count or word count
File format(s) available
Any digital rights management (DRM) information
We strongly encourage customers to carefully read these descriptions before making a purchase to ensure the ebook meets their needs and expectations.
Technical Support
If you experience technical difficulties accessing, downloading, or viewing your purchased ebook(s), our customer support team is available to assist you. Please contact us immediately if you encounter any issues. While we will make every effort to resolve technical problems, these situations do not qualify for refunds.
No Exceptions to the Policy
We do not offer refunds for any reason, including but not limited to:
Accidental purchases
Change of mind
Dissatisfaction with the content
Incompatibility with the customer’s device
Duplicate purchases
Claims of not receiving the ebook (as our system automatically delivers purchases)
Customer Responsibility
It is the customer’s responsibility to:
Carefully review the product description before purchasing
Ensure their device is compatible with the ebook format
Maintain a secure account and keep login credentials confidential
Download and save the ebook in a timely manner after purchase
Fraud Prevention
To prevent fraudulent activities, we monitor transactions and reserve the right to cancel orders or suspend accounts that we suspect of engaging in unauthorized or illegal activities.
Pre-orders and Unreleased Ebooks
For pre-orders or ebooks that have not yet been released, cancellations may be requested up to 24 hours before the scheduled release date. After this point, the no-refund policy applies.
Gift Purchases
If you purchase an ebook as a gift for someone else, please note that the no-refund policy still applies. Ensure that the recipient is interested in the ebook before making the purchase.
Currency and Pricing
All purchases are processed in US dollars. We are not responsible for any discrepancies due to currency conversion rates or fees charged by the customer’s bank or credit card company.
Policy Changes
We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on ebook realm.com, you acknowledge that you have read, understood, and agree to this no-refund policy.
For any questions, concerns, or technical support, please contact our customer support team at ebookreal.com
